One example of an AI Chatbot that has become an essential tool is in the healthcare industry. As the market continues to grow, AI chatbots in healthcare are driving innovations and experiments. With smartphones as a supporting tool, people prefer accessing services digitally and conveniently, as most are accustomed to efficiency and time-saving solutions. Consequently, this trend pushes healthcare services to remain competitive in meeting patient needs.
Definition of AI Chatbot
An AI chatbot uses AI algorithms to understand user questions and respond quickly. Unlike regular chatbots, AI chatbots offer more advanced capabilities by utilizing innovative technology to engage with humans through text, voice, or images. While the concept has existed for a long time, the development of AI technology has significantly enhanced chatbots’ capabilities and applications. As a result, businesses, especially in healthcare, increasingly rely on AI chatbots for customer service and automating simple tasks.
Why are AI Chatbots in the Healthcare Industry Gaining Popularity?
According to Precedence Research, the demand for AI chatbots in healthcare is rising. In 2023, the global healthcare market for AI chatbots will reach USD 230.28 million. Furthermore, projections indicate that the market will grow at a CAGR of 16.98%, reaching USD 944.65 million by 2032. The COVID-19 outbreak notably accelerated the demand for AI chatbots, developing over 1,000 AI chatbots aimed at promoting remote health services and reducing virus transmission. Notably, the Asia Pacific region (21%) ranks second, after North America (60%), in dominating the healthcare AI chatbot market.
The Role of Sandeza’s AI Chatbot in the Healthcare Industry
- Arranging Appointment Schedules
Patients can easily book appointments with doctors through AI chatbots without making a phone call, saving both time and effort. - Nearby Hospital Branches
Patients can quickly search for the nearest hospital branches based on their location or select other branches that suit their needs before booking an appointment, ensuring convenience. - Medical Check-Ups
AI chatbots provide instant information about medical check-up packages, results, and preparation procedures. This allows patients to receive quick and accurate details without needing to call or visit the hospital, improving the overall experience. - FAQ
AI chatbots can efficiently answer general health-related questions, including information on home care, lab/radiology services, telemedicine, insurance, BPJS, and treatment costs, all in one place. - Live Chat
Additionally, AI chatbots integrate with live chat, directing more complex queries to customer service agents for further assistance, ensuring a seamless patient experience.
Conclusion
If you, as a business owner, want to explore the numerous advantages of AI Chatbots from Sandeza Intelligent and how they can improve business efficiency, feel free to contact us. Our expert team is ready to offer a free consultation to help you make the most of AI technology.
