Insight | Case Study

80% Customer Satisfaction Achieved: How Zurich Transformed with Sprint Asia

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Summary Highlights

80%

Increasing Customer
Satisfaction

70%

Improving Operational
Efficiency

80%

Reducing Marketing
Cost

Every success starts with a shared vision

Meet the company that trusted us to help bring their vision forward.

Zurich Insurance Group (Zurich)

Zurich is a leading multi-line insurance provider that has been serving individuals and businesses across more than 200 countries and territories for over 150 years.

Aligned with its purpose of “creating a brighter future together,” Zurich aspires to be one of the most responsible and impactful companies in the world.

Let's hear a real story behind every impact

A statement from a satisfied customer or client that expresses their positive experience
with a product or service.

“Managing a large number of customer inquiries while maintaining a personal touch was tough. Sprint Asia’s WhatsApp, chatbot, and SMS solutions helped us offer fast, round-the-clock responses while cutting costs. Our customer satisfaction has never been higher.”

Sulaeman

Contact Center Dept.

The road to results begins with real business hurdles

Sprint Asia offers the best Intelligent Messaging platform that can be tailored to your business needs.

Business Challenges

Zurich faced increasing complexity in servicing clients efficiently while keeping costs down and communications personalized. Their major challenges included:

Managing a high volume of daily customer inquiries across various touchpoints
Ensuring 24/7 customer support availability to meet modern expectations
Delivering personalized service at scale to improve engagement
Cutting operational and promotional costs without reducing service quality
Communicating clearly and effectively with a diverse customer base

To meet these challenges, BCA needed tools that were not only sophisticated and scalable but also easy to use, enabling teams to work efficiently without over-reliance on technical support.