One of the technology trends that is always developing is the use of AI Chatbot. This is because the need for AI Chatbot continues to increase along with the need for business efficiency. According to Forbes, businesses and brand owners realize that AI can make it easier for customers to experience an easier transaction experience. AI chatbots are often used to make it easier for customer service to manage incoming communication to direct customers’ needs.
According to Alan Finlay, Head of Product Ovation CXM, based on customer experience through AI trends in 2023, as many as 58% of companies have turned to chatbots for time efficiency. This is evidenced by Juniper Research quotes, several sectors, one of which is the health sector, have saved up to $ 11 billion per year after switching to using chatbots.
What can Sandeza Intelligent’s AI Chatbot do to prove efficiency in business?
- 24/7 customer service
Sandeza Intelligent’s AI chatbot can provide 24-hour customer service. Customers will get answers to their questions at any time, without having to wait during business hours. - Provide Quick Response to customers
Sandeza Intelligent’s AI chatbot can provide fast and accurate responses to customer inquiries. With a fast response, customers will feel appreciated when their questions are answered quickly and precisely. - Improving Cost Efficiency
By automating some common tasks, Sandeza Intelligent’s AI Chatbot can reduce operational costs. Companies no longer need to employ multiple customer service reps to answer the same questions over and over again.
By automating some of these common tasks, Sandeza Intelligent’s AI Chatbot can reduce employee workload in handling common questions such as answering product inquiries or providing order tracking information. This helps employees to focus on more complex tasks. Here are some of the things that Sandeza Intelligent’s AI Chatbot does that can help employees work in handling common issues:
- Announcing New Products and Offerings
If your business is getting ready to introduce a new product to the market, Sandeza Intelligent’s AI chatbot can announce the product to potential customers via website or social media. - Provide product knowledge to customers
In addition to introducing products, the AI Chatbot from Sandeza Intelligent can provide product knowledge about the products being marketed. So that customers can choose the right product according to their needs. - Perform customer data collection
Sandeza Intelligent’s AI chatbot can collect data about interactions with customers which can then be analyzed for valuable insights. This data can be used for product innovation, service improvement, and better marketing strategies. - Doing Administrative Matters
Want to make an appointment? Sandeza Intelligent’s AI chatbot can make registrations and reservations, record orders, and determine meeting schedules. - CSAT (Customer Satisfaction)
After the customer interacts with the chatbot, usually a survey will be sent to the customer. For example, after buying a product or using customer service. Surveys generally contain questions that are easy to understand and answer. customers are usually asked to rate on a certain scale, for example from 1 to 5, with 5 being very satisfied. CSAT is indispensable for a business as an indicator of improving services. - Reminder of follow-up in purchasing goods
Sandeza Intelligent’s AI chatbot will detect customer movements in transactions. So that the Chatbot can understand the customer’s busy schedule by reminding the transaction that was delayed because the customer was left too long.
If you as a business owner want to know more about the advantages of Chatbot AI from Sandeza Intelligent and want to get to know more about the many uses of Chatbot AI from Sandeza Intelligent to prove in business efficiency, you can contact us and have a free consultation with our professional team here.
