Resources | Study Case

From Long Queues to 90% Appointment Success: The Mandaya Sehat Utama Story

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Our Impact

80%

Satisfaction in scheduling
experience

90%

Appointment success rate

30%

Reduction in on-site
queue length

Every success starts with a shared vision

Meet the company that trusted us to help bring their vision forward.

About Rumah Sakit Mandaya Sehat Utama

Mandaya Sehat Utama is a world-class private hospital in Indonesia built with a strong commitment to patient-centered care. Designed to deliver personalized medical services supported by advanced technology, MRHP is equipped with over 250 inpatient beds, 6 operating theatres, more than 100 outpatient examination rooms, and state-of-the-art medical equipment.

The road to results begins with real business hurdles

Business Challenges

● Long queues caused by manual registration and consultation scheduling
● Appointment confirmations and schedule changes communicated manually during on-site registration
● Limited ability to proactively inform patients before their hospital visit

Our Solution

Sandeza SMS

Sprint Asia provided Sandeza SMS as a reliable communication channel to help Mandaya deliver timely information directly to patients. Through automated SMS notifications, Mandaya can send appointment reminders, schedule confirmations, and important updates efficiently. This approach reduces manual workload, minimizes missed appointments, and enables patients to plan their visits with greater certainty.