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Have you ever bought a cup of coffee at a cafe and been offered another cup for free if you downloaded the cafe’s app? Did you know that the offer is an attempt by the cafe to run loyalty programs? As a business owner, you want your brand to have loyal customers. One way to …

Loyalty Programs: Advantages and Benefits for Customers Read More »

The word coalition loyalty program may sound familiar to you, but did you know it is a loyalty program? Coalition loyalty has been widely used as a method to build relationships with customers. For more details, we will now discuss coalition loyalty thoroughly. What is Coalition Loyalty? Coalition loyalty is a form of loyalty program …

Coalition Loyalty Program: Definition, Purpose, and Benefits Read More »

Send an OTP (One-Time Password) through WhatsApp Business API is an effective solution for user verification and enhancing security. With the large number of WhatsApp users worldwide, using this platform for OTP guarantees fast reception and high responsiveness. So, how important is OTP? Let’s discuss it together. What is a One-Time Password?OTP or One-Time Password …

How to send OTP through WhatsApp Business API easily Read More »

In this digital age, any business needs to have a WhatsApp Green Tick. To be easily accessible to customers, your business must be present on a commonly used communication channel: WhatsApp. Data from WhatsApp in 2020 states that over 175 million people send messages to WhatsApp Business accounts daily. Of course, using WhatsApp Business should …

WhatsApp Green Tick Request is Rejected? Read More »

Many benefits can be obtained from using digital vouchers, not only from the business side and end-users but also from merchants and traders. In an increasingly advanced era, digital vouchers or digital coupons are becoming an effective and efficient tool to build consumer loyalty in various business sectors. A digital voucher, commonly known as an …

Benefits of Digital Vouchers for Merchants and Traders Read More »

A live agent is a technology used as a platform for customers or end-users to ask questions, criticize, and suggest. In this context, “live” refers to live chat and can be integrated with artificial intelligence (AI) technology to improve responses and solutions provided. Sandeza Intelligent’s Konnek is a live agent technology platform designed to facilitate …

Live Agent Technology for Customer Service Transformation Read More »

As technology evolves, businesses must continue to adapt to the market. Omnichannel allows your business to more effectively reach and interact with customers through various channels. As many as 61% of companies have implemented an omnichannel strategy to expand the reach of their channels. This article will explain what omnichannel is, how it differs from …

Omnichannel: Definition, Types, and Benefits for Your Business Read More »

Many mistakes can occur in the usage of technology such as Chatbot. However, as with any technology, improper management can be fatal to a business. To ensure your chatbot delivers true added value, it is important to avoid common mistakes that are often made. Chatbot Misus Although chatbots offer many advantages, there are still few …

Chatbot Technology Usage Mistakes That Can Harm Your Business Read More »

In 2024, Sprint Asia released its latest innovation, Sandeza Integrated. Previously, Sandeza has released several excellent solutions such as intelligent messaging, AI Chatbot, Live Chat, loyalty program, and customer data platform. Now these solutions will be easily accessible in Sandeza Integrated. Sandeza Integrated offers a convenient solution for managing messages, customer relationships, and running loyalty …

Sandeza Integrated 2024: Feature Update Read More »

As more businesses emerge, consumer expectations continue to evolve. This makes companies continue to strive to provide value-added experiences for customers. However, many businesses still struggle to deliver a satisfying and consistent customer experience. This challenge often arises due to difficulties integrating various communication channels and providing a consistent experience. On average, businesses that implement …

Tips to Improve Customer Experience with Omnichannel Marketing Read More »