A fast response chat strategy is a strategy that should be applied to customer service because the speed in responding to customer inquiries or complaints can increase their satisfaction and loyalty. A fast response strategy shows your commitment to growing your business.
In the world of customer service, fast response chat is now an obligation for business owners to implement so that customers feel the best experience. This is in line with a survey from Freshwork which shows that 80% of the survey population, said that they want a faster response from a business.
Imagine this scenario: You need an item quickly, you call the store that sells it and ask if it can be shipped immediately. However, the store doesn’t reply so you decide to buy from another store that responds immediately that they can send the item right away.
Perhaps that simple analogy can give you an idea of why a fast response chat strategy should be applied to your business.
How to Increase Reply Speed
Here are ways to improve the speed of replying to customer messages with a fast response chat strategy.
- First, create an answer template to reply to consumers to be stored in the knowledge base. This can be applied if the context of the questions asked by consumers is frequently asked questions (FAQ).
- Use the help of live chat equipped with an AI chatbot such as the one offered by Sandeza Intelligent. With the combination of live chat and Sandeza Intelligent’s AI chatbot, incoming messages from consumers will be answered quickly and accurately.
- Set a priority scale to determine which consumers are prioritized to reply quickly. For example, consumers who are more potential leads or have problems that need to be resolved immediately.
Benefits of Implementing a Fast Response Chat Strategy for Your Business
Here are some of the advantages or benefits if your business implements a fast response chat strategy in replying to customer messages.
- Increase customer satisfaction by providing quick and relevant responses to their questions or concerns. According to a survey conducted by Comm100, 71% of the population agrees that fast response can make the customer experience much better.
- Speed up the sales process by providing product or service information instantly to potential customers.
- Build better relationships with consumers through efficient and responsive interactions.
- Increase customer loyalty and improve customer retention rate.
How Does Sandeza Help You to Be More Responsive?
The combination of Sandeza AI Chatbot and Live Chat technology will certainly improve your responsiveness and performance. Sandeza AI chatbot can be used to answer general questions and use templates, record orders, arrange appointments, and provide product information. Sandeza AI chatbot can be utilized because it is available 24/7, this will help agents who are on break, permission or leave, and are handling conversations from other consumers and of course will improve responsiveness performance in the eyes of consumers. Sandeza’s AI chatbot makes it easy to set conversation topics that can be easily customized so that conversations with customers will be more measured and targeted.
Meanwhile, Live Chat or Live Agent can be used for more in-depth conversations with consumers such as handling problems or complaints. Live Chat is used when the Chatbot is no longer able to answer questions from consumers, then the Chatbot will throw the option to talk with the agent or not. Sandeza Live Chat is equipped with the advantage of being able to accommodate many agents and can also be used from various communication platforms.
Implement Fast Chat Response Strategy with Sandeza Intelligent
Implementing a fast response chat strategy has become a major necessity for business owners. This is because fast service has become one of the important assessments for someone to decide on a purchase action.
Sandeza Intelligent offers solutions to help you implement a fast response chat strategy through superior products such as Live Chat and AI Chatbot. With Sandeza Intelligent all consumer needs can be well accommodated. Consult your Chatbot and Live Chat needs with us here.
