Why can business be made easier by using Sandeza Intelligent Messaging? Sandeza Intelligent messaging has been integrated with a user-friendly omnichannel. Omnichannel is a system for the business approach that incorporates various communication channels and customer interactions into one. The integration aims to provide a seamless user experience via social media, email, apps, or offline stores. By integrating all communication and interaction channels, businesses can provide a consistent experience to customers. Not just consistent, customer data and interaction history available on each channel will get more consistent and personalized customer experience results.
According to Comboxx, 65% of consumers will subscribe to a business that has both online and offline services if those services are consistent. It can be said that omnichannel can improve business operational efficiency for both customers and business owners. Channels that can be integrated by Sandeza intelligent messaging are SMS, Email, WhatsApp, Line, Facebook Messenger, and Telegram.
Improved operational efficiency with Sandeza Intelligent Messaging can also reduce operational costs and increase other benefits. With all communication channels (online and offline) owned by a business integrated, you can quickly respond to handle issues that arise from multiple channels, reducing the time required to resolve issues and improving productivity performance.
What are the Advantages of Sandeza Intelligent Messaging?
- Primary back-up
If the system gets a “FAIL” response from the primary channel, it will automatically send a message through the backup channel. For example, when a business will make a promotional broadcast on WhatsApp as the main channel with 300 messages. Then get a report that 50 messages failed to be sent to WhatsApp. The system will automatically send 50 failed messages to the customer’s email because email is chosen to be the backup channel. - Targeting ability
Despite reaching many people, messages can still be sent by grouping customers based on criteria such as region, preference, or purchase history to ensure customers get relevant messages. - Provides a detailed report
All message-blasting activities will be recorded in a structured manner. It is easy to monitor and very user-friendly.
Some industries that have implemented Sandeza Intelligent Messaging for business:
- Banking
Sandeza Intelligent Messaging can provide notifications for every transaction so that expenses and income can be recorded in a structured manner. In addition, Sandeza Intelligent Messaging also performs security notifications such as OTP. - Insurance
Customers do not need to manually record when bills are due. Sandeza Intelligent Messaging will automatically provide reminders on the appropriate due date via the platform channel specified by the business owner. - Health Care
Typically the healthcare industry uses Sandeza Intelligent Messaging for blasting purposes such as schedule changes and promotion of certain hospital programs. While the two-way nature is used as customer service.
Not only Sandeza intelligent messaging can improve your business efficiency. Sandeza has many products such as Chatbot for 24-hour service (auto response), Live chat to communicate directly with customer service, and SMS LBA for direct promotion strategies using the sms feature on cell phones by targeting a specific location. If you as a business owner want to implement Sandeza intelligent messaging for business efficiency or want to know more about other Sandeza products, you can contact our professional team here.
