Case Study Takaful - Sprint Asia Technology

Insight | Case Study

Asuransi Takaful Modernizes with Messaging: 85% Fewer Late Payments

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Zurich Case Study
Summary Highlights

95%

Real-time Communication
Success

90%

Operational Cost Efficiency

85%

Decreasing Late
Premium Payments

Every success starts with a shared vision

Meet the company that trusted us to help bring their vision forward.

About Asuransi Takaful

Takaful Keluarga, established in 1994, is a pioneer in sharia life insurance in Indonesia

Offering protection and investment solutions aligned with Islamic principles. Certified ISO 9001:2008 and supervised by OJK, its strong performance is backed by licensed professionals and multiple industry awards. With over 20 years of experience, the company continues to expand its reach and enhance services through technology.

Zurich Vision

Let's hear a real story behind every impact

Zurich Vision
"Thanks to Sprint Asia, our customers now receive real-time reminders and updates.
We’ve seen fewer missed payments and lower costs by shifting to WhatsApp and SMS.
It’s a game changer for how we serve our clients."

Mamin

Assistant Manager Customer Relationship

The road to results begins with real business hurdles

Sprint Asia offers the best Intelligent Messaging platform that can be tailored to your business needs.

Business Challenges

Takaful needed to evolve its communications to meet customer expectations and optimize operations. Their challenges included:

  • Delayed delivery of critical updates like claims and payment reminders
  • Limited transparency and accessibility of information
  • Increasing competition from modernized insurance players
  • Inefficient marketing due to poor outreach channels
Business Challenges
Our Solution

Our Solution

Sandeza messaging platform

  • Delayed delivery of critical updates like claims and payment reminders
  • Limited transparency and accessibility of information
  • Increasing competition from modernized insurance players
  • Inefficient marketing due to poor outreach channels

Results

Measures of the product and operational performance of a business

Timely updates

95% of customers now receive timely updates

boosting trust and engagement

Cost savings

90% operational cost savings

by switching from physical to digital communication

Reduction

85% reduction in delayed payments

due to proactive, real-time reminders

Zurich Results

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