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95% Safer Transactions: How Antam Boost Customer Trust with SMS

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Our Impact

95%

Transaction Security
Increased

90%

Boost Customer
Satisfaction

99%

Stronger Competitive
Edge

Every success starts with a shared vision

Meet the company that trusted us to help bring their vision forward.

About ANTAM

PT Aneka Tambang Tbk (Antam) is a leading Indonesian mining company established in 1968 and headquartered in Jakarta. Specializing in nickel, gold, silver, bauxite, and alumina, Antam is the country’s largest nickel producer and the only local gold refiner accredited by the London Bullion Market Association. The company supports Indonesia’s downstream mineral policy and is expanding into electric vehicle battery materials through new HPAL and RKEF plant developments.

Let’s hear a real story behind every impact

"Trust and speed are everything in the gold market. Sprint Asia’s secure SMS and OTP services helped us protect customers and ensure a smooth digital transaction journey."

Annisa Rahmawati

Assistant Manager E-Commerce

The road to results begins with real business hurdles

Business Challenges

Antam needed a more reliable system to handle sensitive transactions. They faced:

Delays in confirming transactions and price updates
High risks of fraud without SMS OTP authentication
Inability to gather real-time customer behavior insights
Decreased customer trust due to weak communication systems

Our Solution

SMS OTP

Sprint Asia implemented a multi-purpose SMS platform with:

Real-time alerts for transactions, pricing, and account changes
OTP integration for secure logins and fund transfers
Data tracking tools to support business decisions and enhance security

Results

95% improvement in digital transaction security via SMS OTP
90% increase in customer trust and satisfaction with timely updates
99% enhancement in Antam’s digital service competitiveness

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