Case Study PermataBank - Sprint Asia Technology

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99% Message Delivery and 98% Transaction Success: Permata Bank’s Digital Communication Story

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Zurich Case Study
Our Impact

90%

Cost Efficiency

99%

SMS Success Rate

98%

Successful Transaction Rate

Every success starts with a shared vision

Meet the company that trusted us to help bring their vision forward.

About Permata Bank

PT Bank Permata Tbk (Permata Bank) is one of Indonesia’s leading national private banks, providing comprehensive banking services for retail, SME, and corporate customers. With a strong focus on digital innovation, Permata Bank continuously enhances convenience, security, and modern customer experiences through reliable digital banking services.

About Permata Bank
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Let’s hear a real story behind every impact

"During our use of Sprint Asia’s products, we experienced minimal issues. When challenges occurred in the field, the support team responded quickly and effectively. We hope Sprint Asia continues to grow and succeed with its solutions."

user
Hari Chandra M. A.
Unit Head Collection Infrastructure & Skip Tracing, Collection Strategy
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Let’s hear a real story behind every impact

"SMS delivery services run smoothly, including OTP, navigator, and notification messages. Sprint Asia’s support team is proactive and fast in responding to any delivery-related concerns."

user
Ahmad Romadhon
IT Manager

The road to results begins with real business hurdles

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Business Challenges

As Indonesia’s leading private bank in Indonesia, Permata faced key challenges in ensuring customer experience, including:

  • ● Managing credit billing communication for a large customer base
  • ● High operational costs from manual notifications via calls and letters
  • ● Ensuring secure debit card transactions for ecommerce payments

To overcome these challenges, Permata needed a reliable and efficient solution to ensure seamless customer credit billing and ecommerce transactions.

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Our Solution

SMS Gateway for Credit Notifications

Permata Bank leveraged SMS Gateway to automate credit-related communications, enabling the Collection Division to:

  • ● Send billing amount notifications
  • ● Deliver payment due date reminders
  • ● Share information on credit payment programs

This approach streamlined communication while reducing manual processes.

SMS OTP 3D Secure for Ecommerce Transactions

Sprint Asia’s SMS OTP 3D Secure solution provided real-time transaction validation, ensuring secure debit card payments for ecommerce transactions and enhancing customer trust

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Results

Results Illustration
1

90% reduction in communication costs, replacing manual phone calls and physical letters with automated SMS

2

99% SMS delivery success rate, ensuring critical messages reach customers reliably

3

98% transaction success rate, driven by secure OTP-based authentication for ecommerce payments

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