Resources | Study Case

How RS Columbia Asia Reduced Hospital Queues by 40%

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Our Impact

40%

Reduction in on-site
hospital queues

50%

Easier patient registration
process

80%

Improvement in
appointment reschedule

Every success starts with a shared vision

Meet the company that trusted us to help bring their vision forward.

About Rumah Sakit Columbia Asia

RS Columbia Asia is an international private healthcare provider founded in 1996, operating hospitals and medical facilities across Malaysia, Vietnam, and Indonesia, including five hospitals in Medan, Semarang, Jakarta, and BSD. Known for delivering high-quality, accessible healthcare with transparent pricing and modern facilities, RS Columbia Asia serves a growing number of patients who expect fast and convenient services.

Business Challenges

Long queues during patient registration and doctor consultation scheduling due to manual processes

Manual delivery of critical information such as appointment confirmations and schedule changes

Limited fast-response communication channels to support appointment reminders and rescheduling

Our Solution

Sandeza SMS Push

A reliable SMS-based communication solution that enables RSCA to automatically send real-time patient notifications, including appointment reminders, confirmations, and schedule changes. This solution reduces administrative workload, accelerates information delivery, and enhances the overall patient experience.