Resources | Study Case
Reduction in Login Failure
Rates
Increase in Potential
Website Purchases
Improvement in
Customer Satisfaction
Meet the company that trusted us to help bring their vision forward.
PT. Ming Jaya Sejahtera Surabaya is a retail company specializing in authentic watch sales. Beyond its physical retail presence, the company has successfully expanded into e-commerce through Jamtangan.com, one of Indonesia’s dedicated online platforms for timepieces.
As the online watch market in Indonesia becomes increasingly competitive — with counterfeit products and new entrants emerging rapidly — Jamtangan.com faced the need to strengthen customer trust, secure user verification, and ensure seamless digital transactions.
Sprint Asia implemented a secure OTP delivery system for:
User registration verification
Password reset authentication
Real-time customer validation for ready-stock product checking
By leveraging WhatsApp and SMS channels, Jamtangan.com ensured fast, reliable, and secure verification — reducing fraud risks while keeping the buying journey seamless.
fewer login failures creating smoother and faster account access.
increase in purchase potential driven by secure and seamless verification.
90% higher customer satisfaction strengthening trust in every transaction.
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