Meet the company that trusted us to help bring their vision forward.
Established in 1961 and based in Surabaya, is one of Indonesia’s leading regional banks.
Publicly listed since 2012 (BJTM), it provides comprehensive banking services, including digital solutions through JConnect, and supports East Java’s economic growth, especially in the MSME and public sectors.
a statement from a satisfied customer or client that expresses their positive experience with a product or service.
“Our service hours were limited, and our team was overwhelmed. With Sprint Asia’s chatbot and live chat solutions, we not only automated responses but also connected with customers more personally—day or night. It’s helped us grow and innovate.”
Hendra Junior Banking Officer
To scale service quality and digital capability, Bank Jatim had to overcome:
Chatbot AI
A customized AI-powered chatbot for automated customer service and query handling
Live Chat
Live chat integration to enhance real-time interactions and offer cross-sell opportunities
Data Collection
Tools for data collection and feedback to continually improve service
90% Rise in customer satisfaction
90% rise in customer satisfaction from instant and personal interactions
70% Efficiency
70% improvement in service team efficiency through automation
80% Boost sales
80% boost in digital sales via interactive and targeted customer engagement
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