Studi Kasus

From Long Queues to 90% Appointment Success: The Mandaya Sehat Utama Story

Jadwalkan Demo Sekarang

Dampak Kami

80%

Satisfaction in scheduling
experience

90%

Appointment success rate

30%

Reduction in on-site
queue length

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About Rumah Sakit Mandaya Sehat Utama

Mandaya Sehat Utama is a world-class private hospital in Indonesia built with a strong commitment to patient-centered care. Designed to deliver personalized medical services supported by advanced technology, MRHP is equipped with over 250 inpatient beds, 6 operating theatres, more than 100 outpatient examination rooms, and state-of-the-art medical equipment.

Perjalanan Menuju Hasil Dimulai dari Tantangan Nyata Bisnis

Tantangan Bisnis

● Long queues caused by manual registration and consultation scheduling
● Appointment confirmations and schedule changes communicated manually during on-site registration
● Limited ability to proactively inform patients before their hospital visit

Solusi Kami

Sandeza SMS

Sprint Asia provided Sandeza SMS as a reliable communication channel to help Mandaya deliver timely information directly to patients. Through automated SMS notifications, Mandaya can send appointment reminders, schedule confirmations, and important updates efficiently. This approach reduces manual workload, minimizes missed appointments, and enables patients to plan their visits with greater certainty.

Hasil yang Dicapai

1

80% patient satisfaction achieved through simpler and clearer appointment scheduling

2

90% appointment success rate, driven by timely reminders and confirmations

3

30% reduction in hospital queues, improving operational flow and patient comfort

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