Case Study Car - Sprint Asia Technology

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SMS That Saves: CAR Insurance's 3X Service Win

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Zurich Case Study
Summary Highlights

90%

Increasing On-time
Premium Payments

90%

Reducing Policy Lapses

70%

Increasing Customer
Retention

Every success starts with a shared vision

Meet the company that trusted us to help bring their vision forward.

Timeline Path
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About CAR Insurance
CAR Insurance
CAR Life Insurance
(PT Asuransi Jiwa Central Asia Raya)

CAR Life Insurance (PT Asuransi Jiwa Central Asia Raya), founded in 1975, is a top Indonesian insurer offering life, health, accident, and sharia-based products. With strong financials, over IDR 11.49 trillion in assets, and ISO 27001 certification, CAR is known for its CARE values and award-winning service.

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behind every impact
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User Icon

With Sprint Asia’s SMS gateway, we’ve been able to deliver timely reminders and improve our connection with customers. The results are clear—more on-time payments and stronger policy retention.

Dian

Head of Customer Relationship Manager

Business
Challenges
3

As one of Indonesia’s leading life insurers, CAR Insurance needed to resolve several pain points:

  • Delayed communication about payments, claims, and policy changes
  • High incidence of lapsed policies due to missed reminders
  • Inefficient marketing outreach and low customer engagement
Business Challenges Image
Our Solution Jumienten
4
Our Solution

SMS Gateway Platform

  • Enabled real-time notifications for due dates and claim updates
  • Supported campaign messaging to drive upsell opportunities
  • Provided tools to measure delivery and engagement effectiveness
5
Results
Results Jumienten

90% Rise in customer satisfaction

90% of customers now pay premiums on time due to timely SMS alerts

90% fewer policy lapses

Policy lapses by preventing missed communications

70% improvement in customer loyalty

Customer loyalty through consistent engagement

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