Resources | Study Case
Customer confidence
in transactions
Higher satisfaction
with digital service
Fraud risk reduction on
credit card usage
Meet the company that trusted us to help bring their vision forward.
Maybank Indonesia is one of the nation’s largest banks with strong regional presence as part of the Maybank Group. Offering retail, corporate, and digital banking services, Maybank Indonesia also operates M2U (digital banking) and M2E (corporate banking), serving millions of customers nationwide.
"Our customers expect instant confirmation and complete peace of mind for every transaction. Sprint Asia’s SMS solutions allowed us to provide real-time OTPs to reliable SMS banking notifications. The impact has been remarkable: stronger customer trust, reduced fraud risk, and higher satisfaction with our digital services."
Maybank needed to provide customers with secure, real-time transaction experiences while minimizing fraud risks. Their challenges included:
To address these, Sprint Asia delivered a dual solution set for Maybank.
Sprint Asia enabled secure and instant OTP delivery for all banking transactions. This improved fraud prevention and gave customers confidence to complete their transactions via mobile and SMS banking without hesitation.
95% boost in customer trust through reliable, real-time OTPs
90% improvement in satisfaction with Maybank’s digital services
80% reduction in fraud risk across credit card transactions
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