Case Study MingJaya - Sprint Asia Technology

Studi Kasus

How Jamtangan.com Reduced Login Failures by 80% and Boosted Customer Satisfaction

Jadwalkan Demo Sekarang
Ming Jaya Case Study
Dampak Kami

80%

Reduction in Login Failure
Rates

95%

Increase in Potential
Website Purchases

90%

Improvement in
Customer Satisfaction

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About Ming Jaya

PT. Ming Jaya Sejahtera Surabaya is a retail company specializing in authentic watch sales. Beyond its physical retail presence, the company has successfully expanded into e-commerce through Jamtangan.com, one of Indonesia’s dedicated online platforms for timepieces.

As the online watch market in Indonesia becomes increasingly competitive — with counterfeit products and new entrants emerging rapidly — Jamtangan.com faced the need to strengthen customer trust, secure user verification, and ensure seamless digital transactions.

About

The road to results begins with

real business hurdles

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Tantangan Bisnis

Customer Trust Barriers in Digital Transactions

Consumer Trust Barriers in Digital Transactions

  • pin A segment of customers remained hesitant to complete online purchases due to concerns around security and account safety.
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Solusi Kami

OTP Verification via WhatsApp & SMS

Sprint Asia implemented a secure OTP delivery system for:

  • pin User registration verification
  • pin Password reset authentication
  • pin Real-time customer validation for ready-stock product checking

By leveraging WhatsApp and SMS channels, Jamtangan.com ensured fast, reliable, and secure verification — reducing fraud risks while keeping the buying journey seamless.

Hasil yang Dicapai

pin

80%

fewer login failures creating smoother and faster account access.

pin

95%

increase in purchase potential driven by secure and seamless verification.

pin

80%

90% higher customer satisfaction strengthening trust in every transaction.

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