Case Study Takaful - Sprint Asia Technology

Insight | Case Study

Asuransi Takaful Modernizes with Messaging: 85% Fewer Late Payments

Jadwalkan Demo Sekarang
Zurich Case Study
Summary Highlights

95%

Real-time Communication
Success

90%

Operational Cost Efficiency

85%

Decreasing Late
Premium Payments

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About Asuransi Takaful

Takaful Keluarga, established in 1994, is a pioneer in sharia life insurance in Indonesia

Offering protection and investment solutions aligned with Islamic principles. Certified ISO 9001:2008 and supervised by OJK, its strong performance is backed by licensed professionals and multiple industry awards. With over 20 years of experience, the company continues to expand its reach and enhance services through technology.

Zurich Vision

Let's hear a real story behind every impact

Zurich Vision
"Thanks to Sprint Asia, our customers now receive real-time reminders and updates.
We’ve seen fewer missed payments and lower costs by shifting to WhatsApp and SMS.
It’s a game changer for how we serve our clients."

Mamin

Assistant Manager Customer Relationship

The road to results begins with real business hurdles

Sprint Asia offers the best Intelligent Messaging platform that can be tailored to your business needs.

Tantangan Bisnis

Takaful needed to evolve its communications to meet customer expectations and optimize operations. Their challenges included:

  • Delayed delivery of critical updates like claims and payment reminders
  • Limited transparency and accessibility of information
  • Increasing competition from modernized insurance players
  • Inefficient marketing due to poor outreach channels
Business Challenges
Our Solution

Solusi Kami

Sandeza messaging platform

  • Enabled bulk, scheduled WhatsApp and SMS outreach with personalization
  • Supported real-time notifications and OTPs for policy transactions
  • Integrated analytics and segmentation tools for better campaign effectiveness

Results

Measures of the product and operational performance of a business

Timely updates

95% of customers now receive timely updates

boosting trust and engagement

Cost savings

90% operational cost savings

by switching from physical to digital communication

Reduction

85% reduction in delayed payments

due to proactive, real-time reminders

Zurich Results

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Bagaimana Indolife mengurangi
Keluhan Pelanggan hingga 90%

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