Insight | Case Study

80% Customer Satisfaction Achieved: How Zurich Transformed with Sprint Asia

Jadwalkan Demo Sekarang

Summary Highlights

80%

Increasing Customer
Satisfaction

70%

Improving Operational
Efficiency

20%

Reducing Marketing
Cost

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Zurich Insurance Group (Zurich)

Zurich is a leading multi-line insurance provider that has been serving individuals and businesses across more than 200 countries and territories for over 150 years.

Aligned with its purpose of “creating a brighter future together,” Zurich aspires to be one of the most responsible and impactful companies in the world.

Let's hear a real story behind every impact

A statement from a satisfied customer or client that expresses their positive experience
with a product or service.

“Managing a large number of customer inquiries while maintaining a personal touch was tough. Sprint Asia’s WhatsApp, chatbot, and SMS solutions helped us offer fast, round-the-clock responses while cutting costs. Our customer satisfaction has never been higher.”

Sulaeman

Contact Center Dept.

The road to results begins with real business hurdles

Sprint Asia offers the best Intelligent Messaging platform that can be tailored to your business needs.

Tantangan Bisnis

Zurich faced increasing complexity in servicing clients efficiently while keeping costs down and communications personalized. Their major challenges included:

Managing a high volume of daily customer inquiries across various touchpoints
Ensuring 24/7 customer support availability to meet modern expectations
Delivering personalized service at scale to improve engagement
Cutting operational and promotional costs without reducing service quality
Communicating clearly and effectively with a diverse customer base

To meet Zurich Insurance needs, Sprint Asia delivered a three-pronged solutions.

Solusi Kami

WhatsApp Business API

for personalized campaign messaging, reminders, and promo updates

SMS backup

for transactional notifications and critical updates, reducing call center reliance

Chatbot integration

to provide real-time answers and personalized interaction 24/7

Results

Measures of the product and operational performance of a business

Customer satisfaction

80% rise in customer satisfaction driven by 24/7 instant responses and tailored messaging

Efficiency

70% increase in operational efficiency through automation and reduced manual workload

Reduction

20% reduction in promotional costs by shifting campaigns to WhatsApp broadcasts

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